Privacy Policy Page

Privacy Policy

1. Introduction

1.1 Pingo Sdn. Bhd. (formerly known as Duta Makmur Konsortium Sdn. Bhd.) (Company No. 201701040957 (1255130-M)), who is the owner and operator of the platform known as “PINGO” (hereinafter “we”, “us”, or “our”) values privacy and we are committed to protecting all personal data by us, in accordance with the Personal Data Protection Act 2010 (as may be amended from time to time, hereinafter referred to as the “Act”). For the purpose of this personal data policy, unless the context requires otherwise, the terms “personal data” and “processing” shall have the meaning prescribed in the Act.

1.2 This Privacy Policy describes our gathering, storing, dissemination and processing practices in respect of personal data of individuals through your download and use of our mobile device application (the “App”) and your use of or access to our website at pingo.shopping (the “Site”) (collectively, together with the App, the “Platform”) and all content, products, services and functionality available at or through the Platform.

1.3 Please read this Privacy Policy to understand how we use and process the personal data we have collected or may collect from you.

1.4 By providing your personal data and/or using the Platform, you are consenting to this Privacy Policy and the collection, use, access, transfer, storage and processing of your personal data described in this Privacy Policy as may be modified from time to time by us.

1.5 Any changes to this Privacy Policy will be updated to the Platform. Any such revised Privacy Policy will continue to apply to all personal data that has previously been collected as well as information that has been stored or processed on an ongoing basis by us. Therefore, you are encouraged to check the version of the Privacy Policy whenever you visit the Platform for any updates or changes.

1.6 If you are under 18, you should ensure that you obtain the consent of your parents or legal guardian before using the Platform. If you are a firm, corporation or entity supplying personal data of your partners, directors, shareholders, employees, officers and/or other persons to us, please do ensure that you have obtained their consent and bring this Privacy Policy to their attention.

1.7 This Privacy Policy is issued in the English, Malay and Chinese languages. In the event of any inconsistency between these three versions, the English version shall prevail.

2. Types of Personal Data

2.1 Personal data refers to all information that relates directly or indirectly to you, including any sensitive personal data and expression of opinion about you. Sensitive personal data refers to any personal data as to your physical or mental health or condition, your political opinions, your religious beliefs or other beliefs of a similar nature, the commission or alleged commission by you of any offence or any other personal data as may be determined by law from time to time.

2.2 The personal data collected by us may include but is not limited to the following:

(a) Information you provide to us through using the Platform

(i) Personal Information from you, such as your first and last name, profile picture, photos or avatar, gender, age, ethnicity, marital status, educational level, interests, hobbies, precise location-based information, e-mail and mailing addresses, phone numbers, device ID numbers, and passwords provided by you when you create an account for the Platform, and any other information you directly give us through the Platform (including, but not limited to messages that you send through the Platform). (ii) Information about your interactions on the Platform including, your engagement with particular sellers and/or the end users, and the products and services you have sold and/or purchased. (iii) Information necessary to complete a transaction through the Platform, including your name and shipping information where applicable. (iv) Information such as files and messages that you store using the Platform. (v) Billing information such as your credit card information and bank account details. (vi) Information from written communications when you provide us feedback or contact us e.g. your name and e-mail address, as well as any other content included in the e-mail, in order to send you a reply.

(b) Information collected by technology via the Platform.

(i) Information from you, including your web browser type, Internet Protocol (IP) address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), domain name, user profiles, and/or a date/time stamp for your visit, and, with respect to your mobile phone, the unique device identifier. (ii) Information from third party service providers, with your consent, which may include your profile content or other types of personally identifiable information. (iii) Cookies and URL information to gather information regarding the date and time of your visit and the information for which you searched and viewed. “Cookies” are small pieces of information that a website sends to your computer’s hard drive while you are viewing a website. We may use both session Cookies (which

expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on the Platform. Persistent Cookies can be removed by following web browser’s directions. (iv) Information from corresponding technologies used in connection with mobile phones, including your device identifier, to record date, time, search and viewing information related to your mobile phone. (v) Information about how you use and interact with the Platform and the Services via third party analytics services which may use Cookies to gather information such as the pages you visited, your IP address, a date/time stamp for your visit and the sites that redirected you to the Platform.

(c) Information from third parties or other sources which you have given your consent to disclose information relating to you and/or where not otherwise restricted.

2.3 If need arises, we will obtain explicit consent from you to process sensitive personal data. We may however process personal data without your consent in limited circumstances as permitted by law.

3. Use of Personal Data

3.1 We may collect and process personal data from you or from the third parties, either to respond to requests that you make, or to aid us in serving you better, for one or more of the following purposes:

(a) to verify your identity; (b) to facilitate the creation of and secure your account opening on the Platform; (c) to provide you with the information and/or services you have requested from the Platform; (d) to send you a welcome e-mail and to verify ownership of the e-mail address provided when your account with us was created; (e) to send you administrative e-mail notifications, such as security or support and maintenance advisories; (f) to administer and manage our services; (g) to notify users about updates to our services; (h) to promote the services, products or special offers of sellers whose products and services we think may be of interest to you; (i) to improve and customize the quality of experience when you interact on the Platform; (j) to send offers and promotional materials related to the Platform and for other marketing purposes; (k) to track user-specific information on what pages users access or visit; (l) for our day to day operations and administrative purposes including account management, billing and collection, audits, reporting and investigations; (m) to assess and/or verify credit worthiness; (n) to investigate, process and resolve any service issues, complaints, communications or other enquiries that you may submit to us regarding the Platform; (o) to maintain records required for security, claims or other legal purposes; (p) to detect and prevent fraudulent activity; (q) to comply with legal and regulatory requirements for any other purposes that is required or permitted by any law, regulations, guidelines and/or relevant regulatory authorities;

(r) for security and internal audit purposes; (s) for such other purposes as may be directed or consented to by you; and (t) for all other purposes in relation to or incidental to the above.

4. Source of Personal Data

4.1 We may collect personal data from customer application form, registration at or visit to the Platform, registration for a specific service provided by us, use of our services, participation in our survey, entry in competitions, contests, promotions, programmes organised by us, request for information regarding the Platform, commencement of any business or commercial relationship with us and/or any communication made with us.

4.2 We may also obtain your personal data from:

(a) third parties we deal with or are connected with you in order to provide you with the services that we offer you through the Platform; to conduct quality assurance testing; to facilitate creation of accounts; to provide technical support and/or to provide other services to us;

(b) professional advisors including but not limited to legal advisors, tax advisors, financial advisors, auditors, insurance brokers;

(c) government or other regulatory authorities who have the power and/or authority to disclose such information; and

(d) such other sources where you have given your consent for the disclosure of information relating to you where otherwise lawfully permitted.

5. Request for Access and correction of personal data

5.1 You shall provide and maintain accurate, complete and current data required to register with us. You represent and warrant that all information furnished to us from time to time through the Platform or otherwise is correct, validly issued and legally binding on you.

5.2 You may access or correct your personal data such as name, e-mail address, birthday, shipping and billing addresses and contact numbers by logging in to your user account on the Platform.

5.3 For personal data that cannot be corrected by you by logging in to your user account on the Platform, you may request to access and correct such personal data by submitting a request to our data processing officer via one of the following methods:

Contact No. : +603 7972 7755

Email address : enquiry@pingo.shopping Attention it to the ‘data processing officer’; or

Office address : 23, Plaza Danau 2, Jalan 1/109F, Taman Danau Desa, 58100 Kuala Lumpur Attention it to the ‘data processing officer’.

However, we may need to request additional information from you to confirm your identity before providing the access or making the correction.

5.4 Upon receipt of your request for correction of your personal data, we will take reasonable steps to rectify the personal data which is inaccurate, incomplete and not up-to-date unless we consider there are justifications for refusing to comply with your request.

5.5 You will be liable for any loss that results from any failure to notify us of such a change as a result of undue delay, your gross negligence or fraud. Where you fail to inform of any change in its address, we shall be discharged from all liabilities upon sending of any notice or document to the last known address.

5.6 In the event you may need to provide us with personal data relating to third parties (e.g. spouse or children or where you are the designated person in charge (from an organisation or company) for dealing with us, if you are acquiring and are responsible for a service and/or product that they will use), you confirm that you have obtained their consent or otherwise entitled to provide their personal data to us and for us to use accordingly, and have informed them to read this Privacy Policy.

5.7 We reserve the right at any time to satisfy itself as to your identity and personal details provided including for the purposes of preventing fraud and/or money laundering and pending verification, we may withhold your access to your personal data. In addition, at the time of

your application or at any time in the future, you authorise us to perform identity verification checks directly or using relevant third parties.

5.8 We aim to maintain the Platform in a manner that protects information from accidental or malicious destruction. Because of this, after you correct, change or update information from the Platform, we may not immediately delete residual copies from our active servers and may not remove information from our systems.

5.9 Your access to most services and content are password protected. Therefore, you are solely responsible for your username and password to access the services and content. You must remember to log off from your account and close the browser window after use so that no unauthorized party can have access. You must not, at any time, divulge your password to any third party.